This Privacy Policy explains how LTS collects, uses, stores, shares, and protects personal data when you visit our website, contact us, use our digital platforms, or interact with our IoT solutions and services.By using our website or services, you agree to the practices described in this Privacy Policy.
1. Scope of this PolicyThis Privacy Policy applies to:Our website and online pages.Contact forms, demo requests, newsletter sign-ups, and business inquiries.Our IoT platforms, dashboards, applications, and related digital services.Communications with us by email, phone, WhatsApp, or other channels.Data processed through IoT devices, sensors, gateways, and connected systems, where applicable.This Policy does not apply to third-party websites, applications, or services that may be linked from our website.
2. Information We CollectWe may collect the following types of information:2.1 Information you provide directlyThis may include:NameJob titleCompany nameEmail addressPhone numberCountry or cityInquiry detailsInformation submitted through forms, emails, or business communications2.2 Technical and website usage informationWhen you visit our website, we may collect limited technical information such as:Browser typeDevice typeIP addressOperating systemPages visitedDate and time of visitGeneral usage and navigation behavior2.3 IoT and platform-related dataDepending on the solution or service provided, our platforms may process data generated by IoT devices, sensors, gateways, meters, controllers, or connected equipment.This may include:Device status and telemetry dataLocation or site-related dataEnvironmental readingsEquipment performance dataAlerts, events, and operational logsUser access and activity logs within the platformWhere such data includes personal data, it will be handled in accordance with this Privacy Policy and applicable data protection laws.
3. Customer Responsibility for IoT DataIn many cases, our customers decide what data is collected through IoT devices and how that data is used.Where our customer determines the purpose and means of collecting personal data through IoT devices or connected systems, the customer is responsible for ensuring that:The data is collected lawfully.Users or individuals are properly informed.Any required consent or legal basis is obtained.The use of IoT devices complies with applicable laws and regulations.In such cases, LTS may act as a service provider or data processor, processing the data on behalf of the customer and according to the agreed scope of service.
4. How We Use InformationWe may use personal data for the following purposes:Responding to inquiries and requests.Providing products, services, demos, quotations, and support.Operating and improving our website, platforms, and IoT services.Managing customer accounts and business relationships.Sending service updates, technical notices, and relevant business communications.Monitoring system performance, reliability, and security.Detecting, preventing, and responding to security incidents.Meeting legal, regulatory, accounting, or contractual obligations.Improving our solutions, user experience, and service quality.We do not use personal data for purposes that are incompatible with the purpose for which it was collected, unless permitted by applicable law.
5. Cookies and AnalyticsOur website may use cookies or similar technologies to improve website functionality, understand visitor behavior, and enhance the user experience.Cookies may help us:Remember user preferences.Analyze website traffic.Improve website performance.Understand how visitors interact with our content.You may adjust your browser settings to refuse or disable cookies. However, some website features may not function properly without cookies.
6. Sharing of InformationWe do not sell personal data.We may share personal data only where necessary, including with:Our employees and authorized team members.Technology providers, hosting providers, and cloud service providers.Implementation partners, vendors, or subcontractors supporting our services.Professional advisors such as legal, accounting, or audit providers.Government authorities, regulators, or courts where required by law.Third parties involved in a business transaction, such as merger, acquisition, restructuring, or asset transfer.Any third party that processes personal data on our behalf is expected to protect it and use it only for the agreed purpose.
7. International Data TransfersSome of our service providers, cloud infrastructure, or technical systems may be located outside the Kingdom of Saudi Arabia.Where personal data is transferred or processed outside Saudi Arabia, we will take appropriate measures in accordance with applicable laws and regulations to help protect the data and ensure that such transfer is limited to what is necessary for the relevant purpose.
8. Data SecurityWe take reasonable technical, administrative, and organizational measures to protect personal data against unauthorized access, loss, misuse, alteration, disclosure, or destruction.These measures may include:Access controlsUser authenticationEncryption where appropriateSecure hosting environmentsMonitoring and loggingInternal policies and proceduresLimiting access to authorized personnel onlyHowever, no method of transmission or storage is completely secure. We cannot guarantee absolute security, but we work to protect personal data using reasonable and appropriate safeguards.
9. Data RetentionWe retain personal data only for as long as necessary to fulfill the purposes described in this Policy, unless a longer retention period is required or permitted by law.The retention period may depend on:The nature of the service provided.Contractual obligations.Legal, tax, accounting, or regulatory requirements.Security and dispute resolution needs.Customer instructions, where we process data on behalf of a customer.
10. Your RightsSubject to applicable laws, you may have certain rights regarding your personal data, including the right to:Be informed about how your personal data is collected and used.Request access to your personal data.Request correction of inaccurate or incomplete data.Request deletion of personal data where applicable.Withdraw consent where processing is based on consent.Object to or restrict certain processing activities, where applicable.File a complaint with the relevant authority.To exercise your rights, please contact us using the details provided below.
11. Marketing CommunicationsWe may send you marketing or business communications if you have requested information, subscribed to updates, or engaged with us in a business context.You may opt out of marketing communications at any time by using the unsubscribe link in our emails or by contacting us directly.Even if you opt out of marketing messages, we may still send you important service, security, or transactional communications.
12. Third-Party LinksOur website may contain links to third-party websites, applications, or services.We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review their privacy policies before providing any personal data.
13. Children’s PrivacyOur website and services are intended for business and professional use. We do not knowingly collect personal data from children.If you believe that a child has provided us with personal data, please contact us so we can take appropriate action.
14. Updates to this PolicyWe may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business practices.The updated version will be published on our website with a revised effective date. Your continued use of our website or services after any update means you accept the updated Policy.
15. Contact UsFor questions, requests, or concerns regarding this Privacy Policy or the handling of personal data,
please contact us:LTS – شركة تقنية الإمداد
Website: www.lts.sa